In his message to staff, Deputy Director Smith highlights a series of largely unannounced institutional visits aimed at engaging directly with frontline employees and observing real-time operations. From standout innovations to complex infrastructure and staffing issues, these tours have sharpened Deputy Director Smith’s focus on actionable reform. More visits ahead and improvements that reflect frontline insights.
Video Message from the Deputy Director
Unannounced, Unfiltered: Listening and Learning from the Frontlines